Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Shipping
Our standard delivery is 1st Class Recorded – apart from product that are eligible for Free Delivery, in which case it will be sent second Class.
Returns & Refunds
Please return your purchase to the return address on the back original box. Please include your order number inside of the box – along with a print out of the original order email confirmation.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within one day. The time of processing this refund will depend on your bank and payment method.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ian@placeofthings.co.uk.
You can return purchases for any reason within 14 days of purchase. Email us first to notify us or the reason for return and so we know to expect the return.
Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.